Every effort is made to ensure goods purchased from RunActive.co.uk are of excellent manufacturing quality, however should there be any issue regarding the quality of a product or if a product becomes faulty, muddykit.co.uk reserves the right to return the goods to the manufacturers for their inspection before any action will be taken, we will then endeavour to resolve any defective issues within 14 days, in some circumstances this may take longer.
All goods to be returned to the address below using the above guidelines.
Where a change of size is requested, the buyer will be liable to the additional postage cost, which will be determined by location and cost and calculated by RunActive.co.uk with payment due before the replacement item is shipped.
You reserve the right to return any product for a refund within 14 days of purchase, the product must be in its original packaging and must be unworn.
Return shipping costs will be the responsibility of the sender in all instances.
We recommend that you use a trackable delivery service to return your product, RunActive.co.uk will not be held responsible for any goods not received by us.
Please include your original proof of purchase and returns letter with your goods, we aim to process your returns within 7 working days.
Please return your goods to:
Runactive Sports & Fitness
53 Rectory Grove
Leigh On Sea
If we have mistakenly forwarded the incorrect item, please inform us with immediate effect. We will refund the buyer with their returned postage costs and resend the correct item free of charge.
If the item has been used or is not returned in its original packaging, we will not forward the item required under any circumstances. In this instance we will only provide a part refund depending on the RRP of the incorrect item shipped, if applicable. The return of any item is the responsibility of the sender in all instances. All incorrect goods must be returned in the original box / packaging and be in an un-used condition for re-sale. This does not affect your statutory rights.
Orders cancelled prior to shipping will receive a full refund, postage inclusive, minus clearing house processing fees of circa 3%.