If you live locally to one of our stores, we offer a premium GAIT analysis service. Cli on the link to go to the page for more details. A Gait Analysis is a perfect way to see how you run and what shoe could be the right one for you.

We are more than happy to help. One of our experts in store is available over the phone or by email. Contact us here.

If you live close to one of our stores, we can't recommend enough the benefits of trying a few pairs on. We offer a Gait Analysis which is a great way to choose a pair of running shoes, or if you just want to pop in for a chat and talk about your running, we are more than happy to help. Our stores.

You can call us on 01702 662481 Monday to Friday 10am - 5pm

Yes, please email us shop@runactive.co.uk and we will respond as quickly as we can.

Yes we have shops located across Essex. See here for more details.

We offer free standard delivery on orders over £30. For orders under £30 there is a £2.99 charge. We also offer a £4.50 Royal Mail 24-hour service (excluding Saturdays).

Items are usually picked and packed on the same day if ordered before 2pm Monday to Friday and delivered within 3 working days.

Once your item has left our warehouse, we’ll send you an email with tracking information.

We have a 28-day free return policy, which means you have 28 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can complete a returns label form and then email that over to shop@runactive.co.uk to talk you through the next steps.

The shoes must be in a new condition with the original label and box. You will need to put them in a courier bag and attach the label to that, not the box. For any faulty items please email shop@runactive.co.uk before filling out any returns labels

Track my return | Royal Mail Group Ltd

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We accept Visa, Mastercard, Shop Pay, PayPal, Apple Pay, Google Pay, Klarna, and Clearpay.

You can choose to use Klarna or Clearpay once you reach the payment step of the checkout.

Every order placed online by a credit or debit card undergoes a security check with your card issuer and Shopify to ensure that the details we have match up to their records and that your card isn't being used fraudulently.